Cancellation and Refund Policy
At Rhymat Clothiers, customer satisfaction is at the heart of everything we do. We take pride in creating and delivering quality fashion pieces and strive to ensure every order meets your expectations. Please review our policy below regarding order cancellations, returns, and refunds.
Order Cancellation
We understand that plans can change. Orders may be cancelled within 24 hours of purchase, provided production, customization, processing, or shipping has not commenced.
To request a cancellation, kindly contact our support team as soon as possible at:
Once an order has entered production, customization, or shipping, cancellation requests may no longer be accommodated.
Return Eligibility
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, the item must:
- Be unworn, unused, and free from stains, damage, or alterations.
- Have all original tags and labels attached.
- Be returned in its original packaging where applicable.
- Be accompanied by proof of purchase.
Returns must be approved before shipment and sent to our designated return address.
Custom and Tailored Orders
As many of our garments are tailored, customized, or produced according to customer specifications, such items are generally not eligible for return or refund unless there is a manufacturing defect, damage during transit, or a significant error on our part.
We encourage customers to carefully review measurements, customization details, and order information before confirming their purchase.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or differs from what you ordered, please notify us within 48 hours of delivery.
To help us resolve the issue promptly, kindly send:
- Your order number
- Clear photographs of the item
- A brief description of the issue
Requests should be sent to:
Upon review, we will determine the most appropriate solution, which may include a replacement, alteration, store credit, or refund.
Refund Process
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method used for the purchase. Refund processing times may vary depending on your bank, card provider, or payment platform, but most refunds are completed within 10 business days.
Contact Us
For questions regarding cancellations, returns, refunds, or any aspect of your order, please contact us:
Rhymat Clothiers
2 Oluyide Street, Ajibade Street, Mokola Road,
Ibadan 200282, Oyo State, Nigeria
Email: info@rhymatclothiers.com
We appreciate your trust in Rhymat Clothiers and remain committed to providing exceptional products and service.
